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Privacy Policy

Paisley Dental Clinic Last updated: June 2026

1. Who We Are

Paisley Dental Clinic, located at 39 High Street, Paisley, PA1 2AF, is the data controller responsible for your personal data collected through this website and our digital communication channels (including WhatsApp Business).

If you have any questions about this policy or how we handle your data, please contact us:

2. What Information We Collect

We may collect the following personal information:

  • Patient registration details — name, date of birth, address, contact number, email address, medical and dental history, NHS number (if applicable), and emergency contact details, provided via our downloadable registration form

  • Contact information — when you contact us by phone, email, or WhatsApp Business

  • Website usage data — basic, non-identifying analytics such as pages visited, may be collected to help us improve the website

We do not knowingly collect sensitive personal data through this website beyond what is necessary for providing dental care, and any such data is collected directly by our clinical team, not automatically via the website.

3. How We Use Your Information

Your information is used to:

  • Register you as a patient and manage your dental records

  • Contact you regarding appointments, treatment, and reminders

  • Respond to enquiries made via phone, email, or WhatsApp

  • Comply with our legal and regulatory obligations as a dental practice

  • Improve our services and website

We will never sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal bases in accordance with UK GDPR:

  • Consent — where you have given clear consent for us to process your data for a specific purpose

  • Contract — where processing is necessary to provide dental treatment and care

  • Legal obligation — where we are required to retain certain records under dental and healthcare regulations

  • Legitimate interest — for general practice administration and communication

5. How Long We Keep Your Information

Patient records are retained in line with General Dental Council (GDC) and NHS guidance, which generally requires dental records to be kept for a minimum of 11 years for adults, and longer for children (until the patient's 25th birthday, or 11 years from the last entry, whichever is longer).

6. Sharing Your Information

We may share your information with:

  • NHS services, where relevant to your treatment

  • Dental laboratories or specialists involved in your care

  • Regulatory bodies, where required by law

We do not share your data with third parties for marketing purposes.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data, where applicable

  • Object to or restrict certain processing

  • Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, please contact us using the details above.

8. Cookies

This website may use basic cookies to ensure proper functionality and to understand general website usage. No personal or identifiable information is collected through cookies.

9. Complaints

If you have concerns about how your data has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.​

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